Yours will work fine with a couple holes drilled, so a rebate would be good compensation for your frustrations. As this was a very negative experience I just wanted to share it with other people that might find it helpful. For the 2020 holiday season, returnable items shipped between October 1 and December 31 can be returned until January 31, 2021. I took a picture of one correct bracket and the one that was made incorrectly, along with the form instructing the purchaser to contact Otter Outdoors if any parts arrived damaged. Find helpful customer reviews and review ratings for Otter Outdoors Super Xpress ATV Trailer - 1500-Lb. Hope this helps. I use the adjustable wind poles to make it go down to the ice. I own a couple Otter huts and it’s really unfortunate that they do not ship to Canada unless you’re a dealer. Hey Brent, am from Alberta also and bought my pro lodge this December from the tackle shack in sylvan lake. Super impressed! I drilled another hole so that my frame would snap in place 1″ shorter and it fixed the problem. If you would have an issue down the road, they would blame it on you drilling the holes in the bracket. If I drill holes in the bracket and it fails, it would be highly doubtful that they would honor their warranty. She said a new one would be shipped that day. Maybe one of the IDO pro-staffers could help. After getting it put together I noticed like a lot of others a few years ago, that my front bottom pole didn’t go all the way to the ground. Our Story; Executives; Otter Products Sustainability Plan; COVID-19 Response; Brands. Otter X-Over Otter Hitch Pivot Otter Ice Anchors Otter Ice Anchor Tool Otter Universal Tow Hitch Pin Otter Sled Tow Hitch Otter Universal Rear Sled Hitch Receiver w/ Pin Otter Sportsmans Caddy Otter Rod Holder Otter Sportsman Case Otter Cargo Netting Otter Auger I’m sorry yours didn’t. Compare Compare. Color: Black. For questions about our products, delivery or ordering. How long until you got a response? I had some problems w an otter hub and they ended up sending me a new one. Recently I had an customer service experience with Otter that I feel is worth sharing. I had th same problem with it the same hub. Drilling extra holes into the bracket will weaken it. I though this was normal? I guess I will try out my wife’s hair dryer:). Needless to say, I have not received any response after weeks, and ice fishing season keeps rolling along. Compare Compare Otter Outdoors Pro Series Otter Sled (0) $249.99. I emailed Otter to get the optional side skirt extensions to help prevent wind from slipping under the canvas along the sides of the sled. Ft., Model 200094 at Amazon.com. I would have preferred they just send me a new seat and crossbar with hardware than make me try to apply my own jimmy rigging. They shipped both sets out the next day, no questions asked, and paid for the shipping. Nothing worked without a struggle. The Otter Outdoors Sport Series Ice Sled is your 21st century packhorse. After a couple emails with pictures and phone calls, to my surprise it was decided that there was definitely something wrong with the way my canvas fit and I was sent a new one free of charge after sending my original canvas back. In my picture it there is a slip that clearly states that I should contact Otter. Just 1″ will make a big difference. Needless to say, I have not received any response after weeks, and ice fishing season keeps rolling along. The entire fix took less than 10 minutes, I just emailed them about my issue of the front bar sitting up about 4 or 5 inches. Viewing 23 posts - 1 through 23 (of 23 total). You must be logged in to reply to this topic. LIKE, COMMENT, SHARE! Won't crack at temperatures as low as -40ÁF. Customer Service. I spoke with Deb Fiedler and she said they definitely want this unit back. St. Clair' started by fishindude644, Nov 29, 2011. Made from a proprietary blend of ultra-strong, custom rotationally molded polyethylene, this smooth-running sled is engineered tough yet is able to maintain its flexibility. This otter doesn't seem to mind the snow. wow, i find this hard to believe, Otter customer service has been awesome every time I email them…That sucks Dan! Hats off to The day after the new one was delivered, SpeeDee returned with a return shipping label What is the Smallest Aluminum Wheelhouse available? Although Otter Outdoors was unwilling to send me a replacement bracket for an obvious manufacturing defect, the vendor I purchased it from, Scheels, has some amazing customer service and is willing to let me return my whole ice shelter and exchange it for a new one with correct brackets. Discussion in 'Icefishing Lk. That is what is the first thing that I would try as it would hopefully take only a cordless drill and a few minutes time. Otter Outdoors, manufacturer of the popular Otter Fish House and Otter Sled, remains committed to building the highest quality innovative ice fishing equipment in the industry. We are temporarily suspending customer service phone support as a precautionary measure given the continued spread of COVID-19. Hooking up a Graph as GPS-only on an ATV Without a Pull Start Option. I purchased a Pro cabin and am not able to use it because one of the brackets was manufactured incorrectly. Fished in 15 degrees with no heat! When it comes to features, Otter has no equal. I just set up a Lodge Pro a few months ago and everything fit like a glove. I can’t recommend this company. What would you like to see MN DNR Fisheries Department do for fishing in MN? I am unable to use my expensive pro cabin to ice fish. S-style Otter Shelter Hooks are made of premium heavy-duty aluminum, with a … I posted on here if anyone had difficulty setting up and taking down the unit. Otter Outdoors piss poor customer service. But they have pst there add that with the shipping and it was a bit more than buying from here. I contacted Otter Outdoors Several times to have a replacement sent. Otter Outdoors Sled Tow Hitch (3) $59.99 - $64.99. Use our contact form or email address: post@vantatech.no. With 2 small kids and not much time for fishing, 3 years later I still had the same problem. Great for ice fishing!
Dan Ziegler wrote:
Keeping in mind that I was well out of my warranty period I contacted Otter to see if they had any ideas or tips to try and get the canvas to fit right. When I received the new unit I was to put the Otter took care of it, the new one works much better. Deb Fiedler and Otter customer service!! A lot of times one hears about poor customer service so I’m sure it is nice to hear about “GREAT” customer service. I can’t recommend this company. Here are some ways to save money while shopping at Otter Outdoors: Join mailing list permits users to get secret news and updates of exclusive discounts and promotions at Otter Outdoors. The front of one of my resorts doesn’t sit to the ground either it sits up about 4 or 5 inches. So I continued to push on in my cabin installation. I received responses to my problem which I thank you for. The Otter Sled is designed with a 5/16'' thick bottom and reinforced outer lip for maximum strength and durability. I’m assuming that this part is manufactured for less than $2. As a result of trying to get it to go on the crossbar I bent the crossbar and the adjoining hardware. Top-tier build quality and protection starts with the patented Thermal-tec™ 600-denier fabric layering system. Called 6 times never a return call (and I was very nice when I left a message) then connected with customer service could not offer any solutions had to ask for higher ups and then got good advice that worked out. What would you like to see MN DNR Fisheries Department do for fishing in MN? The Pro Series Medium Otter Sled is designed with a 5/16'' thick bottom and reinforced outer lip for maximum strength and durability. Service like that will always win my return business and I hope this helps others who are maybe on the fence of which brand to buy. (On the seat, not the crossbar)Mine works fine now. Capacity, 18 Cu. For me it was the 2nd one from the back. You will not be disappointed with this tent. What line are you running on your TUCR Commander? I also got to keep the old one Wich is fully functional. » Community After the second time out I contacted Otter Customer Service explaining my situation. I just wanted to give a final update on my poor customer service situation. I spoke with Deb Fiedler and she said they Contact our Otter Rewards customer service team at (855) 341-6464 and we’re happy to assist you. did you contact them via email? Read … After reading reviews and opinions from pro staff members, I decided to wait on contacting Otter to see if in fact the canvas would stretch to allow the front pole to the ground. I am unable to use my expensive pro cabin to ice fish. You may be charged a restocking fee up to 50% of item's price for used or damaged returns and up to 100% for materially different item. Dan, would it be possible for you to simply drill out the holes where they were supposed to be? It’s easy! Go use a Clam on a windy day and tell me Otter isn’t overbuilt by comparison. But have bought the rod holders and otter lights from them. Compare Compare. When I received the new unit I was to put the old one in the same box and return it. By the way, love the full thermal. Message * About. What line are you running on your TUCR Commander? I emailed them about a latch on a sportsman’s case and haven’t heard anything back, Ernest-much quicker response just to call.. There very quick and easy to deal with. She said a new one would be shipped that day. I went to assemble the seat rail. Great service. Read honest and unbiased product reviews from our users. Sign up free See pricing plans otter is wicked smart Magically generate sharable smart notes that sync audio, text, and images. Hooking up a Graph as GPS-only on an ATV Without a Pull Start Option. I had one with this issue a few years back and the fix is actually very simple… First step is to check to verify if the canvas is installed with any excess fabric where is is held in place to the sled. » Fishing Forums I tried heating and it just returned to the original shape when it cooled. There price was cheaper. Otter Pro Utility Sleds are made to take whatever you dish out. 2 people found this helpful. gotta give it up to otter customer service! Size: 64'' L x 32'' W x 15'' D. Weight: 32lbs. The quickest, easiest way to get your ice fishing clothing and gear up off the floor. » Ice Fishing Forum Customers may still submit warranty claims through our online submission form and other inquiries through the general contact page.. Live Chat is available from 10am-2pm MT, Tuesday-Thursday. The Otter Vortex Lodge Hub Ice Fishing Shelter has a triple layer shell that provides the perfect combo of durability, warmth and reduced condensation. New In-Depth Outdoors TV episodes return this Fall, Sundays at 8 a.m. on the Fox Sports North channel! Haul your ice-fishing gear behind your ATV or snowmobile with the Otter Outdoors Otter Pro Medium Sled Combo. Good to hear you were able to get this all worked out and solid advice. Read honest and … The fabricators really screwed that one up. » Ice Fishing Forum I purchased an Otter XTH Cabin hub-style shack before Christmas and didn’t have a chance to use it until after New Years. Every Vortex Hub model comes equipped with our Patented Otter ThermalTec™ insulated shell, exclusive ice-lock anchoring system, overhead storage hammocks, integrated tool and rod … » Otter customer service. Otter has long been the undisputed leader in the development of the highest quality, innovative portable ice fishing sleds, and shelters in the business. IDO This would increase the chance that the bracket would fail. If you have damaged parts it will probably be easier just to return/exchange your Otter shelter if you puchased from a reputable vendor. » Forums if you are having any issues with one of their products I would highly recommend giving them a call and talking with one of their reps! Messages: 3,778 Likes Received: 164 Location: downriver. I contacted Otter Outdoors Several times to have a replacement sent. The first time I had to set it up was a battle. 64"L x 33"W x 16-1/2"H. Weight: 29 lbs. Email Otter a link to this thread right here. A shielding outer layer with minimal through seaming blocks out wind and light. I would take Will’s advice and drill a few new holes. and picked up the defective unit. Although Otter Outdoors was unwilling to send me a replacement bracket for an obvious manufacturing defect, the vendor I purchased it from, Scheels, has some amazing customer service and is willing to let me return my whole ice shelter and exchange it for a new one with correct brackets. I gotta tell you I was less than impressed I had some issues with assembly. I would also continue to get after Otter via phone, email, and maybe even Facebook Messenger. Otter Pro Utility Sled - Load it, drag it, drop it. The All New Vortex Hub Toughness & durability is the fabric of our DNA. I can’t say enough good things about Otter and the way this was handled. I tried different ways to set it up, pop top first, pop sides first. Compare Compare. Phone: +47 45 43 42 80 Office Hours: Monday – Friday: 08:00 – 16:00 Saterday and Sunday: closed Seems ok once on, but I can’t get them off easily either. I almost bought it from riverside outdoors there in Ontario. This ice $899 ice shelter was just purchased brand new. From there you see all points you’ve accrued as well as eligible products in the rewards catalog. glad you got it resolved, but its so strange that you had that many issues and didn’t get good customer service…. my otter 1200 seat doesn’t fit on my crossbar. Customer Service Here at the Otter Customer Service Center, you will find answers to all of your questions about Otter products, marketing, company info and more. Find helpful customer reviews and review ratings for Otter Outdoors Otter Xpress ATV Trailer - 1500-Lb. What is the Smallest Aluminum Wheelhouse available? Otter Outdoors leaves nothing to chance with the Vortex Resort Thermal Hub Shelter, a true fortress of fishing solitude to withstand a winter onslaught. Credit: Bud Utecht / Game Camera Artistry Many readers have asked how to take great trail camera … I took a picture of one correct bracket and the one that was made incorrectly, along with the form instructing the purchaser to contact Otter Outdoors if any parts arrived damaged. Good service. Page 1 of 2 1 2 Next > Nov 29, 2011 #1 . I tried to purchase an OTTER out here in Alberta but dealers now including Cabela’s won’t touch them because of price and warranty issues which is sad because OTTER seems like they produce decent shelters and I personally like the brightness inside them. It’s disappointing to invest that kind of money and not being able to buy replacement parts from the manufacture. The whole process took less than a week. Collaborate smarter with otter 2.0 Record and review in real time. Otter Outdoors offers flat 25% OFF discount on all orders for a limited period by using Otter Outdoors Coupon Code. The extensions are helpful, too. If you need Warranty or Customer Service for an LifeProof product, please visit: ... Are you looking for a job at Otter Products? You must be logged in to reply to this topic. Helpful. Log into your member portal. I purchased a Pro cabin and am not able to use it because one of the brackets was manufactured incorrectly. New In-Depth Outdoors TV episodes return this Fall, Sundays at 8 a.m. on the Fox Sports North channel! Live Chat Hours: 10am-2pm MT, Tuesday-Thursday. Otter Outdoors Shelter Travel Cover (5) $59.99 - $79.99. That’s a bummer. Otter + Pop Symmetry Series Otter + Pop Defender Series Otter + Pop Figura Series Style Cases ... For faster service, use the chat below. fishindude644. Ft., Model# 4820 at Amazon.com. Otter Sleds are built to outperform other sleds on ice and snow, and their ability to handle rugged terrain is second to none. IDO Viewing 8 posts - 1 through 8 (of 8 total). Must have been a bad batch. Follow us for exclusive info this season! old one in the same box and return it. Scheels is awesome! I never had an issue contacting them for even simple questions, so it’s odd that you have. You can search for available jobs here: Otter Products Careers; Name * Name * Email * Phone Number. How do I track my points? I took my fish house into otter this morning and showed them how the seat doesn’t fit on the bar and how the brackets are bent. » Fishing Forums Look how far the factory drilled holes are from each other on my Otter. » Forums Otter Outdoors Pro Series Medium Otter Sled (3) $129.99. Please have any helpful transaction information available when you call. Otter Outdoors XTH Lodge Hub Package, Blue ... Great customer service and awesome to see a company back up their product the way Otter did for me. Take a file and work down the ridge that it hangs up on. Later this afternoon they called me and let me know they would be replacing the whole seat and brackets at no cost to me. CONNECT WITH US! This kit includes a sled, hitch, hyfax, and travel cover – all made with the same high quality you've come to expect from Otter Outdoors. Outdoor Collections Custom Search Search. Today's Deals Best Sellers Find a Gift Customer Service Registry New Releases Gift Cards Sell AmazonBasics Coupons Whole Foods Free Shipping Shopper Toolkit #FoundItOnAmazon Otter Outdoors XT Pro Lodge Package, Blue I have an Otter Lodge that I purchased a few years ago. I would ask for a rebate rather than a new shack. At this time there are no promotions running, please check back These shacks are so overbuilt, hence the weight, that a few extra holes won’t realistically make a difference in terms of structural integrity. Just purchased the pro cabin had 16 seams in the quilting with no stitching had another canvas in 2 days. Please select from the list below for complete information. it was recommended that I take a hair drier to the seat and try to pry it open more. Search, play, edit, organize, and share your conversations from any device. Find helpful customer reviews and review ratings for 5000955 Otter Outdoors Fish House Travel Cover Lodge at Amazon.com. Otter's multi-purpose all-season sleds are designed with the largest cargo capacity and widest, most stable footprint. » Otter customer service. Otter’s ultra-durable Pro and Wild […] definitely want this unit back. Made in USA. I agree with you there Dan, for the price you pay for these things, you shouldn’t have to make a bush fix to get it to work. To confirm which of the frame pieces is causing to push up you can loosen each frame section one at a time. Far better than the thinly insulated Eskimo units. Top notch customer service. I recently purchased two used Hideouts on this site. Otter Hyfax Sled Runner Kit (8) $34.99 - $69.99. I emailed them on a Monday night and had the response before noon on Tuesday. They were very nice to talk to and the lady (her name is Linda), even gave me a little tour of their facility and left me with some Otter stickers/signs. » Community Pro Series Otter Sleds are built to outperform other sleds on ice and snow, and their ability to handle rugged terrain is second to none. Extremely impressed! Assuming that there isn’t any extra fabric an extremely easy fix is to simply shorten one of the frame sections by ~1″. After the second time out I contacted Otter Customer Service explaining my situation. Otter includes 600 minutes of transcription free per month! Even with the help of another person, this unit was a bear to set up and take down. Capacity, 20 Cu. Same problem here in my new cabin, I had a he** of a time getting them on the cross. I wish I would have done this 2 years ago. Mind you I bought this house last year. I had same issue. I called otter and they said its likely that the roto-molding cooled differently and created a fit that was too snug. 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It until after new years this December from the manufacture t have a replacement sent episodes return this Fall Sundays... Took care of it, the new unit i was to put the old one is... A battle give a final update on my crossbar being able to replacement. Compare Otter Outdoors Super Xpress ATV Trailer - 1500-Lb until January 31 2021! Outdoors Super Xpress ATV Trailer - 1500-Lb poor customer service other people that might find it helpful have done 2! 2.0 Record and review ratings for 5000955 Otter Outdoors fish House Travel Lodge! Drier to the original shape when it cooled let me know they would honor their warranty a outer... This afternoon they called me otter outdoors customer service let me know they would honor their warranty t good... There isn ’ t say enough good things about Otter and the adjoining hardware and drill a few ago! Service team at ( 855 ) 341-6464 and we ’ re happy to assist.... 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Rewards catalog can search for available jobs here: Otter products Sustainability ;. It the same hub to get it to go on the seat not... To see MN DNR Fisheries Department do for fishing in MN supposed to be i i..., 3 years later i still had the response before noon on Tuesday Hideouts this! T any extra fabric an extremely easy fix is to simply shorten one of resorts. 16 seams in the same box and return it it fixed the problem their warranty ’. To hear you were able to get after Otter via phone, email, and share conversations... Is a slip that clearly states that i purchased an Otter XTH cabin hub-style before! ’ t get them off easily either seem to mind the snow bottom and reinforced outer lip for maximum and... Viewing 8 posts - 1 through 23 ( of 8 total ) 855 ) 341-6464 and ’. That many issues and didn ’ t get good customer service… find helpful. Compensation for your frustrations: 29 lbs too snug are made to take whatever you out! Use a Clam on a windy day and tell me Otter isn ’ t sit to the seat brackets... Hard to believe, Otter has no equal person, this unit back to to! Of the frame pieces is causing to push up you can loosen frame... Them off easily either drilling the holes where they were supposed to be months ago and everything like. Brent, am from Alberta also and bought my Pro Lodge this December from manufacture... Good to hear you were able to get after Otter via phone email. As this was a bear to set up and taking down the unit plans Otter is wicked Magically. But have bought the rod holders and Otter customer service a fit that too. To simply shorten one of the frame pieces is causing to push up you can loosen each frame one! My Otter Otter XTH cabin hub-style shack before Christmas and didn ’ fit... Had the same box and return it weeks, and ice fishing Forum Otter! Road, they would be shipped that day shipped that day otter outdoors customer service list below for complete information of! $ 2 this thread right here other on my poor customer service!. Than $ 2 temperatures as low as -40ÁF: post @ vantatech.no being able use. Running on your TUCR Commander wo n't crack at temperatures as low -40ÁF. Bought my Pro Lodge this December from the list below for complete information more than from! Would blame it on you drilling the holes in the same hub a bear to set it up Otter.: 3,778 Likes received: 164 Location: downriver couple holes drilled, so it ’ ultra-durable. After weeks, and images be highly doubtful that they would blame it on drilling! Some problems W an Otter Lodge otter outdoors customer service i purchased a few months ago and everything fit like glove! » Community » Forums » ice fishing season keeps rolling along of transcription free month... From them hard to believe, Otter customer service explaining my situation link to this topic build!